{"id":33605,"date":"2019-10-31T15:34:05","date_gmt":"2019-10-31T20:34:05","guid":{"rendered":"https:\/\/hos247.com\/return-policy\/"},"modified":"2025-09-04T03:58:40","modified_gmt":"2025-09-04T08:58:40","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/hos247.com\/canada\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33605\" class=\"elementor elementor-33605 elementor-18484\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"th-parallax elementor-section elementor-top-section elementor-element elementor-element-cae89cd elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-parallax=\"scroll\" data-image-src=\"https:\/\/hos247.com\/wp-content\/uploads\/2019\/11\/returns-bckgrnd.jpg\" data-id=\"cae89cd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d79f5ca\" data-id=\"d79f5ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fef17dc elementor-widget elementor-widget-spacer\" data-id=\"fef17dc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfbf452 elementor-view-default elementor-position-top elementor-invisible elementor-widget elementor-widget-themo-header\" data-id=\"bfbf452\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        Return Policy in Canada                    <\/h1>\n                                        <p class=\"elementor-icon-box-description\"><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-515236f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"515236f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72eef36\" data-id=\"72eef36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5d25d2 elementor-widget elementor-widget-spacer\" data-id=\"b5d25d2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-079b7f8 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"079b7f8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-15db4d4\" data-id=\"15db4d4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08596c3 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-widget elementor-widget-global elementor-global-18502 elementor-widget-nav-menu\" data-id=\"08596c3\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-08596c3\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-33638\"><a href=\"https:\/\/hos247.com\/order-status\/\" class=\"elementor-item\">Order Status<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-33637\"><a href=\"https:\/\/hos247.com\/shipping-policy\/\" class=\"elementor-item\">Shipping Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-33636\"><a href=\"https:\/\/hos247.com\/return-policy\/\" class=\"elementor-item\">Return Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-33635\"><a href=\"https:\/\/hos247.com\/hardware-warranty\/\" class=\"elementor-item\">Hardware Warranty<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-08596c3\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-33638\"><a href=\"https:\/\/hos247.com\/order-status\/\" class=\"elementor-item\" tabindex=\"-1\">Order Status<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-33637\"><a href=\"https:\/\/hos247.com\/shipping-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Shipping Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-33636\"><a href=\"https:\/\/hos247.com\/return-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Return Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-33635\"><a href=\"https:\/\/hos247.com\/hardware-warranty\/\" class=\"elementor-item\" tabindex=\"-1\">Hardware Warranty<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8c4dcd2\" data-id=\"8c4dcd2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2e7206 elementor-widget elementor-widget-text-editor\" data-id=\"b2e7206\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>Returns<\/h2>\n<p><span style=\"font-weight: 400;\">There are a few important things to keep in mind when returning a product you purchased online from HOS247:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You have to return an item from the date you received it. You may cancel the contract and return your products for any reason within 14 calendar days of the day you receive the product(s).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If a fault is found after 14 days from delivery, you should <\/span><a href=\"https:\/\/hos247.com\/canada\/contact\/\"><span style=\"font-weight: 400;\">contact us<\/span><\/a><span style=\"font-weight: 400;\"> and we will replace or repair the product, at our discretion.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Only items that have been purchased directly from hos247.com can be returned to us. <\/span><span style=\"font-weight: 400;\">Items purchased from dealers or resellers and not <\/span><span style=\"font-weight: 400;\">hos247.com<\/span><span style=\"font-weight: 400;\"> directly are not eligible for return, refund or exchange.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To return an item, please <\/span><a href=\"https:\/\/hos247.com\/canada\/contact\/\"><span style=\"font-weight: 400;\">contact us<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Please ensure that the item you&#8217;re returning is repackaged with all the cords, adapters and documentation that were included when you received it.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It is recommended to use a secure shipping method such as Insured US Mail or UPS to send the item so that you have tracking for the package.\u00a0 HOS247 is not responsible for items lost in transit and a return can not be processed until the item is received.<\/span><\/li>\n<\/ul>\n<p><b>All returns should be sent to the following address:<\/b><\/p>\n<p>HOS247<\/p>\n<p><span style=\"font-weight: 400;\">15 Pacific Bay Cir #201<\/span><\/p>\n<p><span style=\"font-weight: 400;\">San Bruno, CA 94066<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request.\u00a0<\/span><\/p>\n<h2>Refunds<\/h2>\n<p><span style=\"font-weight: 400;\">For returns by mail, once we receive your return, we will process it within 3\u20135 business days. <\/span><span style=\"font-weight: 400;\">With a few exceptions, we will reimburse you for returned items in the same way you paid for them. Funds should be available within 5 business days. If you prefer, you can make an exchange for the same item.<\/span><\/p>\n<p>If you have further questions regarding return and refund policy please feel free to call us at 415-839-9977 or visit our <a href=\"https:\/\/hos247.com\/canada\/contact\/\">contact page<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-e013b69 elementor-widget elementor-widget-spacer\" data-id=\"e013b69\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99a0052 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99a0052\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-84b6b46\" data-id=\"84b6b46\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c402bfb elementor-widget elementor-widget-spacer\" data-id=\"c402bfb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-addaa9d elementor-arrows-position-outside elementor-invisible elementor-widget elementor-widget-global elementor-global-12524 elementor-widget-image-carousel\" data-id=\"addaa9d\" data-element_type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_scroll&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;arrows&quot;,&quot;autoplay_speed&quot;:10000,&quot;speed&quot;:800,&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/hos247.com\/wp-content\/uploads\/2019\/08\/equipmentworldlogo.png\" alt=\"Equipment World\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/hos247.com\/wp-content\/uploads\/2019\/08\/logo-1.png\" alt=\"Overdrive\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/hos247.com\/wp-content\/uploads\/2019\/08\/marketwatch-logo-1.png\" alt=\"MarketWatch\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/hos247.com\/wp-content\/uploads\/2019\/09\/angellist.png\" alt=\"AngelList\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/hos247.com\/wp-content\/uploads\/2019\/08\/crunchbase.png\" alt=\"CrunchBase\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/hos247.com\/wp-content\/uploads\/2019\/08\/cnet-1.png\" alt=\"CNet\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/hos247.com\/wp-content\/uploads\/2024\/07\/62d9572f93ffb08d7fff2572_Wordmark-yellow-1.png\" alt=\"Highway\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/hos247.com\/wp-content\/uploads\/2024\/07\/Logo-1.png\" alt=\"TruckerTools\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49561e4 elementor-widget elementor-widget-spacer\" data-id=\"49561e4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy in Canada Returns There are a few important things to keep in mind when returning a product you purchased online from HOS247: You have to return an item from the date you received it. You may cancel the &hellip; <a href=\"https:\/\/hos247.com\/canada\/return-policy\/\">Read More<\/a><\/p>\n","protected":false},"author":279,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-33605","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/hos247.com\/canada\/wp-json\/wp\/v2\/pages\/33605"}],"collection":[{"href":"https:\/\/hos247.com\/canada\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hos247.com\/canada\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hos247.com\/canada\/wp-json\/wp\/v2\/users\/279"}],"replies":[{"embeddable":true,"href":"https:\/\/hos247.com\/canada\/wp-json\/wp\/v2\/comments?post=33605"}],"version-history":[{"count":7,"href":"https:\/\/hos247.com\/canada\/wp-json\/wp\/v2\/pages\/33605\/revisions"}],"predecessor-version":[{"id":61525,"href":"https:\/\/hos247.com\/canada\/wp-json\/wp\/v2\/pages\/33605\/revisions\/61525"}],"wp:attachment":[{"href":"https:\/\/hos247.com\/canada\/wp-json\/wp\/v2\/media?parent=33605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}