There are a few important things to keep in mind when returning a product you purchased online from HOS247:
- You have to return an item from the date you received it. You may cancel the contract and return your products for any reason within 14 calendar days of the day you receive the product(s).
- If a fault is found after 14 days from delivery, you should contact us and we will replace or repair the product, at our discretion.
- Only items that have been purchased directly from hos247.com can be returned to us. Items purchased from dealers or resellers and not hos247.com directly are not eligible for return, refund or exchange.
To return an item, please contact us.
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
- Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
- Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
- Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
- It is recommended to use a secure shipping method such as Insured US Mail or UPS to send the item so that you have tracking for the package. HOS247 is not responsible for items lost in transit and a return can not be processed until the item is received.
All returns should be sent to the following address:
203 Flamingo Rd #507
Mill Valley, CA 94941
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request.
For returns by mail, once we receive your return, we will process it within 3–5 business days. With a few exceptions, we will reimburse you for returned items in the same way you paid for them. Funds should be available within 5 business days. If you prefer, you can make an exchange for the same item.
If you have further questions regarding return and refund policy please feel free to call us at 415-839-9977 or visit our contact page.