As a trucker, you know that using an electronic logging device (ELD) is required by law. The FMCSA mandates that most commercial drivers use electronic logbooks to track their hours of service (HOS). However, with so many electronic log companies out there, picking the right one can be overwhelming.
The reality is, selecting the wrong ELD provider can lead to unnecessary costs, lost time, and complications. Whether it’s dealing with poor customer support, unexpected fees, or a difficult-to-use app, the wrong choice can cause more headaches than it’s worth.
This guide will help you cut through the noise. We’ll compare the top electronic log companies for 2024, show you what to look for in a good electronic logbook, and explain how to stay compliant without the stress. Read on to find out which ELD system works best for your needs and why HOS247 might be the right choice for you.
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Signs You Might Need a New ELD Provider
Even though the ELD is essential for compliance, it’s not always the easiest tool to work with. Many truckers find themselves stuck with a provider that doesn’t meet their expectations. Here are a few signs that it might be time to switch to a new elog:
1. Poor Customer Service
When you encounter a problem with your ELD, you need support that’s easy to reach and can solve the issue quickly. If you’re often left waiting for long periods on hold or get responses that don’t help, it’s time to consider a change. Good customer service is crucial for keeping things running smoothly.
2. Hidden Fees & Expensive Contracts
Some electronic log companies advertise low initial prices but charge extra fees down the line—whether for maintenance, software updates, or unclear contract terms. A reliable provider should offer clear pricing with no hidden costs.
3. Unreliable Hardware or Software
If your ELD frequently malfunctions or the software is slow and difficult to use, it can negatively impact your operations. An electronic logbook should be dependable and easy to navigate to help you focus on driving, not troubleshooting.
4. A Complicated App That’s Hard to Navigate
The ELD app should be intuitive and simple to use. If your current app is glitchy, difficult to navigate, or takes a long time to load, it’s slowing you down. Look for a provider that prioritizes ease of use and offers a seamless experience.
5. Non-Compliance Risks
The main purpose of an ELD is to help you stay compliant with FMCSA regulations. If your current provider isn’t keeping up with updates or doesn’t offer the necessary features to ensure compliance (such as HOS tracking, IFTA mileage calculations, etc.), you’re at risk for fines and violations.
If you’re experiencing any of these issues with your current ELD, it may be time to consider a switch. Choosing the right logbook can make a big difference in your efficiency, compliance, and overall experience on the road. In the next section, we’ll dive into what makes a good provider and how to choose the one that best fits your needs.
Best Electronic Log Companies in 2025
When it comes to choosing the right ELD provider, there are many options available, each offering different quality, features and pricing models. Below, we’ve compiled a list of some of the leading ELD providers in the market:
| RANK | ELD PROVIDER | iOS APPSTORE | ANDROID PLAYSTORE |
|---|---|---|---|
| 1 | |||
| 2 | Motive | ||
| 3 | JJ Keller | ||
| 4 | BigRoad | ||
| 5 | Rand McNally |
Whether you’re operating a small local fleet or managing cross-country operations, selecting the right ELD partner is crucial for operational efficiency, driver satisfaction, and regulatory compliance. Consider your specific needs, budget constraints, and growth plans when making this important decision, and remember that the best solution is one that scales with your business while maintaining reliability and support throughout your journey.
What to Look for in an ELD Provider
Choosing the right ELD provider involves more than just pricing—it’s about selecting a service that meets your needs and ensures a smooth, hassle-free experience on the road. Below are some key features and considerations that can help you make an informed decision.
No Long-Term Contracts
Flexibility is essential when it comes to ELD services. Providers that lock you into long-term contracts can make it difficult to switch if you’re not satisfied with their service. Choose a provider that offers month-to-month contracts or the ability to upgrade/downgrade your service as needed.
Reliable, Easy-to-Use Hardware
A good ELD device should be durable and dependable. Make sure the hardware is easy to install, resistant to wear and tear, and works well in various environmental conditions. Look for reviews that mention the reliability of both the hardware and software.
Strong Customer Support
When you’re on the road, you need access to help when something goes wrong. Look for ELD providers that offer knowledgeable customer support every day. The quicker you can resolve issues, the less downtime you’ll face. A responsive support team can save you time and hassle when you’re stuck on the road.
IFTA Mileage Tracking
Fuel tax reporting is another essential feature for truckers, and IFTA mileage tracking ensures you’re prepared for tax season. A good ELD provider will automatically track and record your mileage, making fuel tax reporting simpler and more accurate.
User-Friendly Mobile App
The app is your primary interface with the ELD system, so it needs to be user-friendly and efficient. Avoid apps that are slow, difficult to navigate, or have frequent glitches. A responsive and simple app can make a world of difference in your daily operations.
Compliance Assurance
Choosing an ELD that’s FMCSA-compliant is non-negotiable. The provider should be able to offer proof of compliance with federal regulations, ensuring you meet all requirements during audits and inspections.
Not all elog providers offer the same value, so it’s important to choose one that meets your unique needs. Consider features like reliability, customer support, and pricing, as well as ensuring that the provider stays compliant with FMCSA standards. A wrong decision could result in unnecessary downtime or compliance issues—so make your choice wisely.
HOS247: A Top-Rated ELD Provider for Truckers
When it comes to ELDs, HOS247 stands out for its combination of reliability, advanced features, and customer-focused approach. Here are some of the benefits of choosing HOS247 for your fleet:
- No-contract flexibility. One of the standout features of HOS247 is its no-contract policy. Whether you’re looking for a short-term solution or a long-term commitment, the flexible monthly and yearly subscription options give you the freedom to choose what works best for your business without being tied down by rigid contracts.
- Multilingual support. We offer multilingual customer support, making it a great option for fleet managers and drivers who may speak languages other than English. This helps ensure clear communication and quicker resolutions to any issues. We are available Monday through Friday.
- User-friendly interface. The HOS247 ELD is designed with both drivers and fleet managers in mind. The system is simple to use, reducing training time and making it easier for everyone to adapt to the technology. The intuitive dashboard makes managing logs and reports straightforward.
- Reliable hardware. Our hardware is known for its durability and reliability. With high-quality, HOS247 provides constant Bluetooth data transmission and reduced risk of technical failures.
- Seamless compliance updates. The system automatically updates to remain in full compliance with FMCSA rules, ensuring that your fleet is always up to date without needing manual intervention.
- Reliable 4G GPS tracking. Tracking your fleet or truck is crucial, and HOS247 offers reliable 4G GPS tracking that provides real-time location updates. This feature ensures that you can stay on top of your truck’s location and monitor routes, enhancing fleet management efficiency.
- IFTA mileage calculations. HOS247 automatically tracks your miles traveled by state, simplifying your IFTA fuel tax reporting and helping you avoid penalties or audits.
HOS247 offers a comprehensive and reliable solution for fleet management. Whether you’re concerned about compliance, data management, or customer support, we deliver all the essential features to help your fleet stay efficient and compliant with minimal effort.
Avoiding Common Pitfalls When Choosing an ELD Provider
Choosing an electronic logging system is an important decision, and there are several pitfalls that truckers should be aware of to avoid making a costly mistake. While many providers offer appealing deals, it’s essential to scrutinize their terms, pricing, and overall service to ensure you’re getting the best value for your money.
Watch Out for “Too Good to Be True” Pricing
Pricing is a crucial factor in your decision, but be wary of providers that offer prices that seem too good to be true. Some providers advertise very low rates but hide additional costs in their contracts, such as activation fees, maintenance fees, or additional charges for certain features. Always ensure that you understand the full pricing structure before committing to a provider. Look for transparency in pricing and ask about any hidden fees.
Check Contract Terms
Some companies require you to sign long-term contracts, which can be problematic if you’re not satisfied with the service. Look for providers that offer month-to-month options or flexible terms. Be sure to check the fine print for clauses that might lock you into contracts for extended periods, and avoid those that impose high cancellation fees if you decide to switch providers.
Read Real Reviews from Truckers
Before making a final decision, take the time to read reviews from other truckers. Company websites often present only positive feedback, but third-party review platforms like TrustPilot, Google Reviews, and specialized trucking forums can provide more honest insights. Pay attention to recurring complaints, such as poor customer service or malfunctioning devices, as these are red flags that should not be overlooked.
Test Customer Service
A good ELD provider will have a responsive and helpful customer support team. Don’t just take their word for it—test their customer service by calling or emailing them with questions before making a purchase. This will give you an idea of how quickly they respond, the quality of their support, and whether they are willing to go the extra mile to assist you.
Avoiding these common pitfalls will help you find an electronic logbook that fits your needs and prevents unnecessary headaches down the road. Be diligent about understanding pricing, contract terms, and the quality of customer support. Taking the time to do your research will ultimately save you time, money, and frustration.
FAQs About ELD Providers
When it comes to choosing an electronic logbook provider, truckers often have questions that reflect the need for practical, real-world solutions to common issues they face on the road. Here are some frequently asked questions and their answers to help guide your decision-making process.
Can I switch ELD providers easily?
Yes, switching electronic log providers can be relatively simple, but it depends on the terms of your current contract. If you’re locked into a long-term contract, you may need to consider the costs associated with breaking it. However, many companies, including HOS247, offer month-to-month plans, making it easier to switch without penalties. Before making the switch, check your current provider’s contract for cancellation fees and make sure the new provider meets your needs.
What happens if my ELD malfunctions?
If your ELD malfunctions, it’s crucial to report the issue immediately to your provider’s customer service team. Depending on the situation, your provider may offer troubleshooting steps or provide you with a replacement unit. To minimize disruptions, choose a provider with dependable customer support, so you can resolve any technical issues as quickly as possible.
Do all electronic log companies offer IFTA tracking?
Not all providers include IFTA (International Fuel Tax Agreement) mileage tracking as part of their standard features. IFTA tracking is a valuable tool for truckers, helping with fuel tax reporting and ensuring you comply with tax regulations. Before committing to an ELD provider, check if this feature is offered as part of the package or if it requires an additional fee.
What is the cheapest FMCSA-approved ELD?
While price is important, choosing the cheapest ELD may not always be the best decision, as it could come with limited features, poor customer service, or hidden fees. That said, several elog providers offer affordable solutions, with varying levels of features. It’s essential to consider the overall value, not just the upfront cost. Look for providers with clear pricing, transparent fees, and a reputation for reliability. For truckers on a budget, HOS247 offers a competitive price with flexible plans, making it an attractive option.
Conclusion
When it comes to selecting the right elog provider, there’s no one-size-fits-all solution. It’s important to evaluate the features, pricing, customer service, and compliance capabilities that best meet your specific needs, whether you’re an owner-operator or managing a small fleet. Take your time to research electronic log companies, avoid common pitfalls, and make an informed decision to ensure that your ELD choice supports both your operational efficiency and legal compliance.
If you find yourself facing hidden fees, poor customer support, or unreliable hardware, it may be time to explore alternatives. HOS247, with its flexible plans, comprehensive support, and user-friendly features, is an excellent option for truckers who value efficiency and peace of mind. Try HOS247 risk-free for two weeks and experience the difference firsthand.
As an expert in B2B and B2C sales, I’ve dedicated myself to perfecting sales processes and client retention strategies in the logistics and trucking industry. I have significantly contributed to the expansion of the ELD service, catering to retail and wholesale clients in need of HOS247 ELD solutions. My unwavering commitment to implementing state-of-the-art sales techniques and technologies ensures the continuous growth and success of businesses I work with.
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HOS247 Is an Industry Leader Providing Electronic Logs Besides helping drivers and carriers meet e-log compliance with the rules set by the Federal Motor Carrier Safety Administration (FMCSA), HOS247 is a top-rated DOT electronic logbook provider and is highly trusted