VisTracks, Inc.
HOS247
Electronic logging devices (ELDs) have become an essential tool in the commercial transportation industry, and choosing the right provider is a crucial decision for any fleet or owner-operator. At HOS247, we understand this choice impacts your daily operations, compliance, and bottom line. That’s why we’ve created this detailed comparison between HOS247 and VisTracks, two significant players in the ELD market.
Both solutions are listed on the FMCSA’s registry of approved ELDs, having completed the required self-certification process that ensures regulatory compliance. They also offer similar convenience in terms of device compatibility – drivers can use either Android or iOS smartphones and tablets to manage their electronic logs, providing flexibility.
For businesses looking to enter the ELD market, both HOS247 and VisTracks offer white-label opportunities that deserve careful consideration. This business model allows resellers to leverage established, FMCSA-registered technology while building their own brand in the transportation industry. The choice between providers becomes even more crucial when you’re planning to stake your company’s reputation on the solution you select. A white-label provider’s reliability, support infrastructure, and long-term stability directly impact your business success.
As providers of ELD solutions, we aim to help trucking companies and owner-operators evaluate their options through a transparent comparison. This analysis examines the factors that matter most in daily operations: hardware reliability, software usability, customer support quality, and overall system value. By looking at these key aspects, we’ll show you why we confidently stand behind HOS247’s ELD system.
VisTracks
VisTracks, Inc
HOS247
HOS247
VisTracks and HOS247 are two white-label ELD solutions that allow resellers to provide electronic logging devices to their customers under their own brand name. Both companies are on the Federal Motor Carrier Administration’s self-registration list and their apps can be used on Android and iOS smartphones and tablets.
At HOS247, we decided to put our ELD solution to the test against VisTracks. After reviewing real data gathered from user reviews and a thorough comparison of the software and hardware performance of each ELD, here is why we can proudly say HOS247 is the better option.
VisTracks Reviews vs. HOS247
Before choosing an ELD provider, it’s important to know how their apps work in the real world. One of the best ways to learn this is by looking at reviews on the Apple App Store and Google Play Store. These reviews are valuable because they come from truck drivers and fleet managers who use these apps every day. Unlike reviews on company websites, app store reviews can’t be filtered or changed by the companies, so they give an honest picture of how well the apps actually work.
For trucking companies looking for an ELD system, these reviews can show if an app frequently has problems, how well it stays connected, and how quickly the company helps when there are issues. All of these things affect your daily operations and your ability to stay compliant with regulations.
For companies planning to resell an ELD system under their own brand name, these reviews are even more important. The app’s performance will directly affect your customers’ satisfaction and your company’s reputation. That’s why we’ve carefully looked at user feedback for both VisTracks and HOS247 to help you understand what you can expect from each solution.
VisTracks ELD App Reviews
User feedback on the Apple App Store and Google Play Store provides important insights into how the VisTracks ELD app performs in daily operations.Some reviewers have mentioned encountering technical challenges that affect their workflow. A recurring theme in reviews involves app stability, with certain users describing instances where they needed to restart the app during their routes. These interruptions can be concerning for those relying on accurate hours of service tracking.
Customer support experiences also appear frequently in reviews. Some users have reported delays in reaching support staff, which can be frustrating, especially when immediate assistance is needed during roadside inspections or when nearing hours of service limits.
Despite these concerns, other users have noted that the app’s core functionality works well when running smoothly. Some drivers appreciate that the app clearly displays remaining drive time and break requirements, helping them comply with FMCSA regulations. Additionally, the automatic logging of driving status changes has been highlighted as a helpful feature for reducing log errors.
HOS247 ELD App Reviews
Examining user feedback on the app stores provides valuable insights into how drivers and fleet managers experience the HOS247 ELD solution. Many reviewers mention that the app helps them stay connected throughout their shifts, which is essential for tracking hours of service. Some fleet managers have noted that drivers find the interface intuitive, allowing them to focus on their routes rather than spending excessive time troubleshooting.
Users have also shared experiences regarding technical support. Several drivers have reported receiving step-by-step guidance during their first installation and timely assistance when they have questions, including during DOT inspections. Additionally, the availability of multilingual support has been highlighted as beneficial for fleets with diverse teams.
When evaluating ELD providers, reliability stands out as a critical factor that directly impacts both compliance and operational efficiency. A dependable electronic logging system does more than just record hours of service – it helps maintain smooth operations and protects drivers from compliance issues. Consider what happens when an ELD malfunctions: drivers must stop their route to troubleshoot, contact technical support, and potentially switch to paper logs while documenting the malfunction to their carrier. These interruptions cost valuable driving time and can create stressful situations during roadside inspections.
Disclaimer: These insights are based on publicly available user feedback from app store reviews. Individual experiences may vary, and we encourage users to review ratings and comments directly for the most up-to-date information.
VisTracks Acquired by Omnitracs
Solving connectivity issues and customer service deficiencies might be harder for Vistracks since it was purchased by the logistics telematics company Omnitracs. While Omnitracs has been in the fleet management service business for decades, their user reviews leave much to be desired, mostly due to poor customer service, unreliable hardware and slow-responding devices.
Omnitracs ELD App Reviews
Support and Training Resources Comparison
When implementing an ELD system, the quality and accessibility of support can significantly impact your daily operations. Let’s examine how VisTracks and HOS247 approach user support and training to help you understand what you can expect from each provider.
Available Support Channels
VisTracks offers technical support primarily through email and a ticket system, with phone support available during standard business hours. Response times can vary depending on the issue’s complexity and current support queue volume.
HOS247 takes a more direct approach to support, providing immediate access to live representatives through dedicated phone lines seven days a week. This means drivers can get help while on the road without navigating through automated systems or waiting for email responses.
Language Options
VisTracks provides support in English, which serves many fleets’ basic needs. However, this can present challenges for drivers more comfortable communicating in other languages.
HOS247 has built a multilingual support team that assists users in English, Spanish, Polish, and Russian. This diversity helps ensure that technical issues can be resolved quickly without language barriers getting in the way, particularly valuable for fleets with diverse driver teams.
Knowledge Base and Training Materials
Both providers maintain online knowledge bases, but with different approaches. VisTracks offers basic documentation covering standard operations and compliance requirements through their portal. Their materials focus primarily on essential system functions and troubleshooting common issues.
HOS247’s knowledge base is more extensive, including detailed guides, video tutorials, and regularly updated compliance information. The resources cover not only basic operations but also advanced features and best practices for maximizing system benefits.
Implementation Assistance
VisTracks provides implementation guidance through their standard support channels, with basic documentation for system setup and configuration. Customers typically manage most of the implementation process independently.
HOS247 offers structured implementation support, beginning with initial consultation and continuing through hardware installation, software setup, and user training. This comprehensive approach includes personalized guidance to address specific fleet needs and prevent common implementation challenges.
Troubleshooting Resources
Both systems provide troubleshooting guides, but their effectiveness may vary depending on the issue. Some VisTracks users have shared feedback indicating that they need to contact support for resolving more complex issues.
HOS247’s troubleshooting resources include detailed, step-by-step guides with clear visuals and specific solutions for common problems. When issues require direct support, the guides clearly indicate when and how to escalate to live assistance, helping maintain efficient operations.
This comparison shows that while both providers offer essential support services, their approaches and resources differ significantly. These differences may impact your daily operations and should be carefully considered when choosing an ELD solution.
VisTracks Features vs. HOS247
Both VisTracks and HOS247 meet the basic requirements for electronic logging devices, but today’s fleets often need more than just compliance tools to optimize their operations. Additional features can help streamline fleet management, improve efficiency, and provide valuable data insights that contribute to better business decisions. Let’s examine how these two providers compare across essential compliance features and value-added capabilities:
| Features | VisTracks | HOS247 |
| FMCSA Compliance | ||
| Android and iOS compatibility | ||
| IFTA reporting | ||
| Optional Telematics | ||
| Vehicle Diagnostics | ||
| Fleet Maintenance | ||
| Fleet Dashcam Option* | ||
| Idle Reporting | ||
| Customer Support in English | ||
| Customer Support in Spanish | ||
| Customer Support in Polish | ||
| Customer Support in Russian | ||
| Efficient Technical Support ** | ||
| Fast Response Times ** | ||
| Top-Rated User Experience ** |
*Fleet dashcam coming soon
** Based on user reviews and reseller feedback
Regarding features, HOS247 comes out on top due to its superior operating capacities and multiple extra features, such as fleet maintenance, idle reporting, vehicle diagnostics, and the upcoming fleet dashcam option. Resellers can offer HOS247’s ELD solution to their customers as a stand-alone product or with the option to add GPS tracking. If a client already has a GPS tracking system installed, HOS247 can be fully integrated with their current system via API.
In addition, HOS247 has been extensively tested and has been proven to offer compliance with federal and state requirements, as well as Canadian and Mexican regulations. We constantly receive former VisTracks resellers who decide to switch to HOS247 and are glad to hear that they find our option to be more profitable, reliable, and easy to use. For resellers, these additional features represent opportunities to offer comprehensive solutions that address their customers’ broader fleet management needs.
VisTracks Hardware vs. HOS247
Due to white labeling, many self-certified ELDs on the Federal Motor Carrier Safety Administration (FMCSA) website use the same ELD software. VisTracks and HOS247 are two of the very few companies that provide an ELD software platform for resellers that can then be packaged with certain hardware and relabelled. However, as a white label software developer, defining hardware options can be a game changer.
VisTracks Hardware Options
Vistracks offers several different third-party hardware solutions. While working with several hardware vendors might seem advantageous, it presents a significant challenge in assuring the software works optimally with every hardware option. Each device may have different installation requirements, connection methods, and maintenance needs. Additionally, it can make it challenging to provide consistent technical support and troubleshooting guidance, as support staff must be familiar with numerous hardware configurations. This situation can diminish the quality of customer support, and it is challenging for resellers since they have to deal with multiple third parties, which can be frustrating.
HOS247 Hardware Solution
HOS247 has taken a more focused approach by developing our software to work seamlessly with a single, carefully selected hardware platform. This unified solution offers several advantages:
Installation Process
Our hardware installs quickly and consistently across different vehicle types. The process involves:
- Locating your vehicle’s diagnostic port.
- Connecting the device directly to this port.
- Securing the hardware in a stable position.
- Connecting to the mobile app via Bluetooth or USB.
Vehicle Compatibility
The HOS247 hardware is engineered to work with a broad range of commercial vehicles. It’s compatible with:
- Heavy-duty trucks with 9-pin or 6-pin diagnostic ports.
- Medium-duty vehicles with standard diagnostic connections.
- Light-duty commercial vehicles using OBDII ports.
- Newer model Volvo and Mack trucks with their specific port configurations.
Maintenance and Durability
We’ve prioritized durability in our hardware selection to ensure reliable performance in demanding conditions:
- The device housing is built to withstand vibration and temperature variations.
- Internal components are selected for longevity and stable operation.
- The connection ports are reinforced to maintain secure vehicle connections.
- Regular diagnostic checks help prevent potential issues before they affect operations.
Connection Reliability
The single-hardware approach allows us to optimize connection stability:
- Bluetooth connectivity is fine-tuned for consistent performance.
- Backup USB connection option ensures continuous operation.
- Automatic reconnection features minimize disruptions.
- Real-time connection monitoring helps prevent data loss.
Technical Support
With a standardized hardware platform, our support team can provide more effective assistance:
- Deep familiarity with the specific hardware allows faster problem resolution.
- Consistent troubleshooting procedures across all installations.
- Clear guidance for maintenance and optimal performance.
- Streamlined warranty service when needed.
This focused hardware strategy ultimately delivers more reliable performance and simpler support processes, benefiting both direct users and resellers who need to maintain consistent service quality for their customers.
FMCSA Certification
It is important to remember that the FMCSA does not actually evaluate electronic logging devices and certify their compliance. To get on the Self-Certified List, providers must complete a checklist declaring they comply with every requirement. However, their place on the list can be revoked at any time due to persistent malfunction events and user complaints, or if the company goes out of business. Both ELD providers reviewed in this article are registered with the FMCSA, but you should always make sure any solution you consider has been tested properly.
VisTracks Certification
Since VisTracks pairs up with several hardware manufacturers, the company appears in the self-registration list 36 different times (meaning 34 devices), which can be confusing for end users and DOT inspectors. This is an example of one of their registrations followed by the full list of VisTracks self-registered devices:
Full list of VisTracks devices self-registered with the FMCSA as of August 9, 2021:
| Device Name | Model Number | Software Version | ELD Identifier | Company |
|---|---|---|---|---|
| Hours of Service | iOS and CalAmp 3640 | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Trackit | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Calamp 3640 | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & CalAmp 3035 | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & Trackit | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & CalAmp 3035 | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & Atlas | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & ATrack AX7B | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Pacific Track | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Geometris | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & ATrack AX11 | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Xirgo | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & Astus | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & CalAmp Veosphere | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & Xirgo | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & Pacific Track | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & ATrack AK11 | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & PT40 | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & CalAmp4230 | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & GenEx GNX-6 | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & GenEx GNX-6 | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & BAFX/ELM327 | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & Geometris | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Astus | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & IOSiX | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & CalAmp 4230 | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & ATrack AX11 | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Geotab | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Atlas | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & IOSiX | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & ATrack AK11 | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | iOS & ATrack AX7B | 1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Digi WVA | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
| Hours of Service | Android & Suntech ST20 | 1.0.1905.190710 | HOS001 | VisTracks, Inc. |
HOS247 Certification
HOS247 is approved by the FMCSA as a certified ELD vendor. HOS247 ELD is compliant with FMCSA regulations 49 CFR § 385, 386, 390, and 395 regarding electronic logging devices. The HOS247 ELD solution has been extensively tested and has proven to satisfy all FMCSA’s requirements.
Device Name: HOS247 ELD Model Number: FLT2 ELD Identifier: ELD247 > Verify the FMCSA registration
Device Name: HOS247 ELD Model Number: FLT2 ELD Identifier: ELD247 > Verify the FMCSA registration
VisTracks Manual vs. HOS247
According to DOT rules, drivers must keep a copy of their ELD’s user manual at all times. Drivers must make sure to carry a hard copy or download the digital user manual to their portable devices to stay compliant.
VisTracks User Guide
As there are multiple VisTracks devices registered, there might also be multiple user guides. You can download the example of VisTracks ELD manual here, or review all manuals directly on www.VisTracks.com.
HOS247 User Guide
You can find a HOS247’s ELD manual below with all the necessary information about the device and its functioning. Reseller branding is added during the FMCSA registration process. Also, HOS247 has an extensive knowledge base online available for white label resellers and customers.
Portal Login: https://portal.hos247.com/login
Making an Informed Decision
Selecting the right ELD solution represents a significant investment in your fleet’s future. Whether you’re a direct user looking to equip your vehicles or a reseller planning to build your business around an ELD platform, several key factors deserve careful consideration before making your final decision.
Strategic Business Alignment
Your ELD choice should align with both your current needs and future business goals. Consider how your operations might evolve over the next few years. Will you expand into new types of hauling that require specific logging rules? Are you planning to grow your fleet size? The scalability and flexibility of your ELD system become crucial as your business develops. For resellers, think about your target market and how the ELD solution you choose will help you serve their specific needs.
Understanding total cost of ownership goes beyond the initial purchase price. Factor in ongoing expenses such as monthly service fees, potential hardware replacements, and the staff time required for training and support. A solution that seems less expensive initially might end up costing more over time if it requires extensive support or frequent troubleshooting.
Implementation Planning
A successful ELD implementation requires careful preparation and execution. Start by creating a detailed timeline that includes hardware installation, driver training, and a transition period where you might run your new system alongside existing processes. Consider scheduling your implementation during a slower business period to minimize operational disruptions.
Driver acceptance often determines the success of an ELD system. Plan for comprehensive training sessions that address not only basic operation but also troubleshooting common issues. Include your maintenance team in the implementation process so they understand how the ELD system affects their work, particularly regarding vehicle diagnostics and maintenance scheduling.
Future-Proofing Your Investment
Technology in the transportation industry continues to evolve rapidly. Your ELD solution should be able to adapt to changing requirements and incorporate new features as they become available. Look for providers with a strong track record of regular updates and clear development roadmaps. Consider how the system handles integrations with other fleet management tools you might want to add in the future.
Regulatory requirements also change over time. Your chosen solution should demonstrate a commitment to staying current with FMCSA regulations and providing timely updates when rules change. This adaptability helps protect your investment and ensures ongoing compliance.
Next Steps in Your Research
Before making your final decision, we recommend taking these concrete steps:
- Request a detailed demonstration of any system you’re seriously considering. Pay particular attention to the features you’ll use most frequently and ask about any specific requirements your operation might have.
- Speak with the provider’s technical support team during your evaluation process. This gives you firsthand experience with their response time and support quality. Ask about their escalation procedures for serious technical issues.
- Review the provider’s training resources and documentation. These materials indicate how well you’ll be supported after implementation and how easily your team can resolve common issues independently.
- Consider talking with current users of the systems you’re evaluating. Their experiences can provide valuable insights into day-to-day operation and long-term reliability. Industry forums and professional associations can be good sources for honest feedback.
By carefully considering these factors and following a thorough evaluation process, you’ll be better positioned to choose an ELD solution that serves your needs today and supports your growth tomorrow.
Final Takeaway
Based on a comparative analysis that took into account crucial components of an efficient ELD system, such as software functionality, hardware reliability, and users’ overall experience, our team concluded that HOS247 offers a better solution than VisTracks. Both companies provide white label ELD apps, hardware, and portals that can be branded under a reseller’s brand and logo. However, HOS247 has a lot more to offer than VisTracks. With additional fleet maintenance, vehicle diagnostics, optional GPS tracking, accurate IFTA mileage calculations, and multichannel & multilingual support 7 days a week. Also, HOS247 focuses on one single reliable piece of hardware, which makes it possible to provide high-quality customer support and effective assistance on any questions that ELD resellers or clients might have.
HOS247 is the best option for resellers that want to increase profitability and grow their business. At HOS247, we understand reliable support and optimum hardware are the most important components of a competitive ELD solution. Our main focus is and will always be to provide our clients with a reliable, trustworthy solution accompanied by top-rated customer support.
About the ELD Mandate in the United States
The ELD Mandate affects drivers all across North America, yet it originated in the United States as a legislation issued by the FMCSA. Essentially, the mandate requires commercial motor vehicle drivers who are subject to hours of service (HOS) recordings to electronically record their HOS using an electronic logging device approved by FMCSA. The legislation considers that an electronic logging device is one that connects to a vehicle and automatically records driving hours, easily transferring that data for HOS reports. The HOS data should be easily accessible either remotely by fleet managers, or on-site by the driver or Department of Transportation (DOT) officers during roadside inspections.
While there are exceptions to who must abide by the ELD Mandate, millions of commercial drivers in the US are required to maintain records of duty status and must use elogs to do it. Drivers who live in Mexico or Canada are also expected to abide by the mandate if they operate in the United States. The ELD Mandate is enforced by the Department of Transportation.
The ELD requirement has not been fully welcomed amongst truck drivers; however, the abundant demand for electronic logging devices has presented an amazing opportunity for resellers to capitalize on and take their business to new heights, while offering the best to their clients.
I’ve co-founded, built and managed several transportation-related businesses. Now, I’m a founder and CEO of HOS247 – an AI Transportation Platform for trucking companies, freight brokers and other logistics operations. We are transitioning old-style operations to technology-advanced logistics entities and help them to grow their businesses. ELDs (electronic logging devices), fleet tracking and management 2.0 combined with AI-powered dispatch tools.
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